:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--navy:#103f43;--teal:#08777a;--soft:#eef4f8;--line:#d9e2ea;--text:#162231;--muted:#617386;--white:#fff}*{box-sizing:border-box}html,body{min-height:100%;margin:0}body{background:var(--soft);color:var(--text);font-family:Arial,Helvetica,sans-serif}a{color:inherit;text-decoration:none}button,input,select{font:inherit}.app-layout{grid-template-columns:252px minmax(0,1fr);min-height:100vh;display:grid}.sidebar{background:var(--navy);color:#e9f1f7;flex-direction:column;padding:22px 14px;display:flex}.brand{align-items:center;gap:10px;margin:0 10px 28px;display:flex}.brand strong{letter-spacing:.02em;font-size:1.25rem;display:block}.brand small{color:#aec5d5;margin-top:2px;font-size:.72rem;display:block}.brand-mark{color:var(--navy);background:#f0b25a;border-radius:10px;justify-content:center;align-items:center;width:36px;height:36px;font-size:1.1rem;font-weight:800;display:inline-flex}.sidebar nav{gap:3px;display:grid}.nav-link{color:#c1d2df;border-radius:8px;justify-content:space-between;align-items:center;min-height:40px;padding:0 12px;font-size:.92rem;display:flex}.nav-link:hover,.nav-link.active{color:#fff;background:#1a4162}.pending-badge{color:#192638;text-align:center;background:#e79a2d;border-radius:999px;min-width:20px;padding:0 6px;font-size:.72rem;font-weight:800;line-height:20px}.sidebar-footer{border-top:1px solid #28506f;margin:auto 10px 0;padding-top:16px}.tenant-name{margin:0 0 4px;font-size:.88rem;font-weight:700}.content{min-width:0;padding:0 32px 42px}.topbar{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:20px;min-height:96px;display:flex}.topbar h1{margin:2px 0 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#262e2a1f}.login-card h2{margin:0}.login-card>p{color:var(--muted)}.login-card form{gap:15px;margin-top:24px;display:grid}.login-card label{color:#35485a;gap:6px;font-size:.85rem;font-weight:700;display:grid}.login-card input{border:1px solid #bdccd8;border-radius:6px;padding:10px}.login-card input:focus{border-color:var(--teal);outline:none;box-shadow:0 0 0 3px #08777a29}.skeleton{background:linear-gradient(100deg, var(--skeleton-base) 25%, var(--skeleton-highlight) 45%, var(--skeleton-base) 65%);background-size:240% 100%;border-radius:7px;animation:1.5s linear infinite skeleton-shimmer;display:block}.dashboard-skeleton{--skeleton-base:#dfe7ea;--skeleton-highlight:#f5f8f9}.skeleton-sidebar{--skeleton-base:#cce8e229;--skeleton-highlight:#e5f6f24d}.skeleton-brand,.skeleton-footer{align-items:center;gap:10px;margin:0 10px;display:flex}.skeleton-brand{margin-bottom:28px}.skeleton-avatar{border-radius:50%;width:36px;height:36px}.skeleton-avatar.small{width:32px;height:32px}.skeleton-line{height:10px}.brand-line{width:85px}.brand-subline{width:112px;margin-top:6px}.skeleton-navigation{gap:7px;display:grid}.skeleton-nav-row{height:40px;margin:0 10px}.skeleton-footer{border-top:1px solid 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8px;display:flex}.conversation-row:hover,.conversation-row.active{background:#e6f2f3}.conversation-avatar{color:#22585a;background:#d0e6e5;border-radius:50%;flex:none;justify-content:center;align-items:center;width:30px;height:30px;margin-top:2px;font-size:.77rem;font-weight:800;display:inline-flex}.conversation-row-copy{gap:3px;min-width:0;display:grid}.conversation-row-copy strong,.conversation-row-copy span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.conversation-row-copy strong{font-size:.86rem}.conversation-row-copy span{color:#607787;font-size:.76rem}.conversation-row-copy small{color:#8797a4;font-size:.67rem}.handoff-dot{background:#dc8b24;border-radius:50%;flex:none;width:8px;height:8px;margin:9px 2px 0 auto}.transcript-panel{flex-direction:column;min-height:0;padding:24px;display:flex}.transcript-header{border-bottom:1px solid #e6edf1;justify-content:space-between;align-items:flex-start;gap:18px;padding-bottom:16px;display:flex}.transcript-header h3{margin:5px 0 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var(--line);background:#f8fbfc;padding:10px}.operation-row{color:var(--text);cursor:pointer;text-align:left;background:0 0;border:0;border-radius:8px;gap:4px;width:100%;padding:11px;display:grid}.operation-row.active,.operation-row:hover{background:#e6f2f3}.operation-row span{color:var(--muted);font-size:.75rem}.operation-detail{padding:24px}.detail-heading{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.detail-heading h3{margin:0}.detail-heading p{color:var(--muted);font-size:.84rem}.detail-list{grid-template-columns:max-content 1fr;gap:4px 16px;display:grid}.detail-list dt{color:var(--muted);font-size:.78rem}.detail-list dd{margin:0}.compact-form{gap:11px;max-width:620px;margin-top:22px;display:grid}.compact-form h4{margin:4px 0 0}.compact-form textarea{resize:vertical;min-height:80px}.confirm-form{border-top:1px solid var(--line);padding-top:18px}.admin-sections{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;display:grid}.admin-sections 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